[Status Report] Fulfillment Nearing Completion!
almost 2 years ago – Thu, Mar 16, 2023 at 09:47:29 AM

 Defenders, Ahoy!  

We are pleased to bring you greetings and good news in the realm of fulfillment!

Backers in the US and Europe: Fulfillment is officially complete! Some packages may still be in transit, but all packages have now departed from our fulfillment partners.

Canada: The last pieces of missing product arrived last week, and packages are on their way to Canada Post. Once items are in the hands of Canada Post, tracking on orders will be sent to all backers. We will update when these have entered Canada and are on their way to you.  Rewards are expected to arrive in Mid to Late March.

Rest of the World: Fulfillment is expected to be complete by the end of the week. Check the VFI website for an updated status on each hub: https://vfi.asia/hubs/

As we mentioned in our previous update, once all current orders are complete, we will circle back to send out rewards to those that didn't complete their reward surveys in time. 

Reminder: Missing/Damaged Items

We want to offer the best help to all backers who need assistance! For anyone wishing to report damaged items or require replacement parts, please note the following instructions:

• For Europe, please fill out a ticket here: https://support-ibc.surfinmeeple.com/open.php.
• For all other regions, please send an email to [email protected].
• Include your Kickstarter email address & user name (this lets us know who you are)
• Include your current mailing address (this lets us know where to send replacements). It helps if you include your name as part of your address and use separate lines instead of commas.
• Tell us specifically what you are missing and/or damaged items. (This lets our team know what you are missing). Please check everything so we can send all replacements at one time. Please be specific - "I am missing everything" isn't specific.
• If applicable, attach pictures of damaged items and/or packaging. This is required if you want a replacement box - so please don't throw away damaged shipping boxes until you have taken pictures.

We will send a response email to you within seven days of the last email you send. Sending multiple emails will delay our response to you.

Thank you for your ongoing support of this campaign, and the entire galaxy!

Shipping Update
almost 2 years ago – Fri, Feb 03, 2023 at 12:16:18 PM

Greetings, defenders! 

We're back with the latest on shipping: 

• EU/UK fulfillment is complete. Some orders may still be on their way to you.
• For backers in the United States, shipping is 90% complete.  There was a slight delay due to weather conditions in Dallas this week. All remaining orders should be shipped out next week.
• For backers in Canada, orders will start to ship in the next few weeks, packing items will be done in the US next week, and everything will be freighted on pallets into Canada and then placed in the Canadian Postal system as individual packages - Tracking on orders will start once the items enter Canadian Post. Your rewards are expected to start arriving in mid-March.
• For all other regions, VFI will start packing orders next week.  Once that’s complete orders will be sent to their regional hubs.  Check the VFI website for an updated status on each hub: https://vfi.asia/hubs/
   

Once we complete all the current orders, we will circle back to send out rewards to those that didn't complete their reward surveys in time.  Expect that to start happening in March.

Reminder: Missing/Damaged Items

As more rewards begin arriving, we want to offer the best help to all backers who need assistance! For anyone wishing to report damaged items or require replacement parts, please note the following instructions:

•  For Europe, please fill out a ticket here: https://support-ibc.surfinmeeple.com/open.php.
•  For all other regions, please send an email to [email protected]. 
• Include your Kickstarter email address & user name (this lets us know who you are)
• Include your current mailing address (this lets us know where to send replacements). It helps if you include your name as part of your address and use separate lines instead of commas.
• Tell us specifically what you are missing and/or damaged items. (This lets our team know what you are missing). Please check everything so we can send all replacements at one time. Please be specific - "I am missing everything" isn't specific.
• If applicable, attach pictures of damaged items and/or packaging. This is required if you want a replacement box - so please don't throw away damaged shipping boxes until you have taken pictures.
   

We will send a response email to you within seven days of the last email you send. Sending multiple emails will delay our response to you.

Have a great weekend!

Defender Deliveries Imminent!
almost 2 years ago – Wed, Jan 25, 2023 at 10:07:20 AM

Homeworld Defenders! We have returned!

The fate of our Homeworlds does indeed look promising! Why? Astro Knights fulfillment in the United States has officially begun!

Defenders of the North, we are also pleased to report that backer rewards destined for Canada are not far behind. We are preparing for the arrival of rewards at the fulfillment center.

Fulfillment is now complete in the EU, and your planetary battles should be well underway!

For our brave Knights in the UK, fulfillment is nearly complete, with a handful of parts being shipped from other regions to complete all remaining packages.

Shipping in all other regions will begin after the Chinese New Year, and we expect this work to commence in February.

Reminder: Missing/Damaged Items

As more rewards begin arriving, we want to offer the best help to all backers who need assistance! For anyone wishing to report damaged items or require replacement parts, please note the following instructions:

• For Europe, please fill out a ticket here: https://support-ibc.surfinmeeple.com/open.php.
• For all other regions, please send an email to [email protected].
• Include your Kickstarter email address & user name (this lets us know who you are)
• Include your current mailing address (this lets us know where to send replacements). It helps if you include your name as part of your address and use separate lines instead of commas.
• Tell us specifically what you are missing and/or damaged items. (This lets our team know what you are missing). Please check everything so we can send all replacements at one time. Please be specific - "I am missing everything" isn't specific.
• If applicable, attach pictures of damaged items and/or packaging. This is required if you want a replacement box - so please don't throw away damaged shipping boxes until you have taken pictures.

We will send a response email to you within seven days of the last email you send. Sending multiple emails will delay our response to you.

Happy Gaming, and thank you one and all for your ongoing support!

Mission: Fulfillment - Progress Report!
almost 2 years ago – Thu, Jan 12, 2023 at 10:59:28 AM

Greetings, Homeworld Defenders!

Today we bring you the latest in Astro Knights fulfillment news! Backer rewards in the EU and UK are largely complete. Our fulfillment partner in the UK is awaiting a restock on a few final items to allow shipment of the final rewards from that region.

For our brave recruits in Canada and the United States, we're pleased to report that items for that region have now been received, with fulfillment to begin imminently.

While other regions have yet to begin fulfillment, we are staying up to date on the progress in those regions. Look for another update once we see movement happening!

Reminder: Missing/Damaged Items

As more rewards begin arriving, we want to offer the best help to all backers in need of assistance! For anyone wishing to report damaged items or require replacement parts, please note the following instructions:

•  For Europe, please fill out a ticket here: https://support-ibc.surfinmeeple.com/open.php.
•  For all other regions, please send an email to [email protected]. 
• Include your Kickstarter email address & user name (this lets us know who you are)
• Include your current mailing address (this lets us know where to send replacements). It helps if you include your name as part of your address and use separate lines instead of commas.
• Tell us specifically what you are missing and/or damaged items. (This lets our team know what you are missing). Please check everything so we can send all replacements at one time. Please be specific - "I am missing everything" isn't specific.
• If applicable, attach pictures of damaged items and/or packaging. This is required if you want a replacement box - so please don't throw away damaged shipping boxes until you have taken pictures.

We will send a response email to you within seven days of the last email you send. Sending multiple emails will delay our response to you.

Thank you again for your support & happy gaming to all.

Thank you so much, and we hope 2023 is treating you all well!

Cheers!

Shipping has begun in the EU!
about 2 years ago – Sat, Dec 24, 2022 at 05:23:38 PM

Hey, Recruits!

Landfall of freight is happening! While all other regions are still en route to hubs, EU is ahead of expectations and has started shipping Astro Knights to EU backers! All other regions are still expected to start in early January. 

Please, if you have not received your tracking information yet, do not email us or the fulfillment center asking for an update unless we have said that all shipments have been sent out for your region.

As we get updates for each region, we will update you here on Kickstarter! 

If you have any questions or require support, please email us at [email protected].

Missing/Damaged Items 

While we have great confidence in our production and fulfillment partners, we know that not everything will be perfect. So if you receive your rewards and you need assistance with replacement parts or damages, please follow these steps;

• For Europe, please fill out a ticket here: https://support-ibc.surfinmeeple.com/open.php.
• For all other regions, please send an email to [email protected].
• Include your Kickstarter email address & user name (this lets us know who you are)
• Include your current mailing address (this lets us know where to send replacements). It helps if you include your name as part of your address and use separate lines instead of commas.
• Tell us specifically what you are missing and/or damaged items. (This lets our team know what you are missing). Please check everything so we can send all replacements at one time. Please be specific - "I am missing everything" isn't specific.
• If applicable, attach pictures of damaged items and/or packaging. This is required if you want a replacement box - so please don't throw away damaged shipping boxes until you have taken pictures.

We will send a response email to you within seven days of the last email you send. Sending multiple emails will delay our response to you.

Thank you again for your support & happy gaming to all.

Thank you so much, and have a Happy Holiday!

Cheers!